Popular virtual gaming platform Roblox has announced that it is finally back to normal after facing a three-day outage.
The Roblox service was restored on Sunday evening after the outage left millions of players on the online platform without access to their games.
“We’ve identified the root cause and fix. We’re working to get things back online and will update you throughout the day,” Roblox said in a tweet on Sunday.
Roblox has over 200 million monthly players that are used by two-thirds of children ages 9-12 in the United States.
At this time, the company has not provided any details on the reasons for the platform outage. Some users have suggested that the issue may be related to a promotional partnership with Chipotle that launched shortly before Roblox hit the buffers.
However, in a blog post by David Baszucki, Founder and CEO of Roblox, explained that the outage was caused by several combined factors.
“A core system in our infrastructure was overwhelmed. Instigated by a subtle bug in our backend service communications while under heavy load. This was not due to an external traffic spike or any particular experience “The outage was instead caused by the growth in the number of servers in our data centers. The result was that most Roblox services were unable to communicate and deploy efficiently,” Baszucki noted.
The company reported revenue of $588.7 million in the first nine months of 2020, a 68% increase over the same period in 2019.
Roblox went public via a direct listing in March and said in its prospectus that its users have spent an average of 2.6 hours a day on the platform over the past year.